ERA encourages customer reviews for its agents

Singapore – ERA Realty Network Singapore (ERA) yesterday concluded its Race to Las Vegas Challenge, the company’s first-of-its-kind initiative that encourages its customers to leave genuine reviews for its real estate agents.

Picture: ERA

Wong Chong Meng was announced as the lucky customer, who won return air tickets for two to Las Vegas and a 4-Day-3-Night accommodation package.

The challenge is ERA’s very first campaign to reward and encourage customers to provide authentic ratings for its agents. With these ratings, customers looking to engage ERA’s real estate agents can make more informed decisions. The agents also benefit as they can build a strong online reputation through word-of-mouth recommendations.

The reviews are then published on the agents’ profile pages on The profile pages also include an agent’s contact information, the area of speciality, completed transactions, past achievements and current property listings. They help property buyers and sellers to find their ideal real estate agents.

Wong said, “This has been the greatest news to start the new year and we would like to thank ERA for the opportunity. When I was first informed about the contest, I felt it’s a very good initiative – satisfied customers like me get to share feedback on the agents’ services for others to pursue, and in turn, home buyers or sellers can be introduced to trustworthy agents like Sean Seah!”

“Sean provides a marvellous service. His dedication and follow-up help me to rent out the property quickly. In the event the ex-tenant broke the lease contract, he also took the hassle out of everything with both professionalism and recommendation. It would be tensed without him to negotiate and rent out for me again.”

Sean Seah Jin Shu, who served Wong, also won a return air ticket and accommodation at Las Vegas. Sean shared, “It’s a double joy for me. I’m very happy that my client Chong Meng appreciates my efforts and service. Most importantly, I’m given the opportunity to attend the annual ERA International Business Conference in Las Vegas, where I will be able to meet more inspirational real estate leaders from all around the world. I will continue to improve and provide first-rate service to all my clients.”

Mr Jack Chua, Chief Executive Officer of ERA Singapore says: “As one of the leading real estate agencies in Singapore, ERA is grateful for the trust and support from our salespersons and customers over the past 36 years. With these rewarding campaigns, we hope to gather more customer feedback that will, in turn, be used as lessons to up the calibre of our salespersons. We will also continue to roll out more initiatives to reward our customers and salespersons.”

“Real estate agents handle the greatest investments of families and can make life better for homeowners. Though most are only remembered when the need to buy or sell a house arises again, it is heart-warming to know that many clients have become valued friends of our agents due to the latter’s sincerity,” Jack added.

Picture: ERA

The Race to Las Vegas Challenge was open only to customers of ERA Singapore who used and rated the service of their salesperson from 1 July to 31 December 2017. These include resale and new project, rental or auction transactions.

Article contributed by ERA.